LA
Laura A
1 reviews | Active since Nov 2019
03 Dec 2019, 20:04
VODACOM - SHOCKING SERVICE DO NOT SIGN UP WITH THEM FOR WIFI
Reference SR*** Day 6 and absolutely no response from anyone at VODACOM. They are demanding I pay R2602.56 to cancel my subscription for month to month wifi which I cancelled prior to effective date of 1st December - three consultants have confirmed that charges have been based on a 24 month contract which was never agreed on. Their consultant assured me this would be month to month. I have left 6 messages for Zama Gumeda to call me back NOT A PEEP, NO CORRESPONDENCE NOTHING !!!! HOW CAN A CORPORATE LIKE VODACOM OPERATE LIKE THIS !!!
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Replies (2)
Vodacom's replyOfficial
04 Dec 2019, 06:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2019, 06:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LA
Laura A's updateReviewer Update
06 Dec 2019, 13:27SR*** DO NOT SIGN UP WITH VODACOM WIFI - NIGHTMARE!!!!
I have accepted to pay the R2602,56 UNDER DURESS to get out of this subscription with VODACOM as it no use fighting with a computerised system - no personal communication (Dean phoned from Vodacom Hellopeter 2 days ago 4/12 still waiting for him to come back to me) ! HOWEVER, TO MY HORROR - I have been told that it will take up to 2 weeks for VODACOM to release me from this NIGHTMARE so I can go back to my previous provider RSAWEB........2 WEEKS !!!!! ABSOLUTELY RIDICULOUS. VODACOM STICK TO MOBILE NETWORK AND NOT WIFI - YOU CLEARLY ARE NOT UP TO SCRATCH WITH YOUR COMPETITORS. So here I wait for Vodacom's fictitious employee Zama Gumeda, in their back office who only communicates via email to switch me off......watch this space.....could be 2 weeks, could be 2 months.....
I have accepted to pay the R2602,56 UNDER DURESS to get out of this subscription with VODACOM as it no use fighting with a computerised system - no personal communication (Dean phoned from Vodacom Hellopeter 2 days ago 4/12 still waiting for him to come back to me) ! HOWEVER, TO MY HORROR - I have been told that it will take up to 2 weeks for VODACOM to release me from this NIGHTMARE so I can go back to my previous provider RSAWEB........2 WEEKS !!!!! ABSOLUTELY RIDICULOUS. VODACOM STICK TO MOBILE NETWORK AND NOT WIFI - YOU CLEARLY ARE NOT UP TO SCRATCH WITH YOUR COMPETITORS. So here I wait for Vodacom's fictitious employee Zama Gumeda, in their back office who only communicates via email to switch me off......watch this space.....could be 2 weeks, could be 2 months.....
LA
Laura A's update06 Dec 2019, 13:27
Reviewer Update
SR*** DO NOT SIGN UP WITH VODACOM WIFI - NIGHTMARE!!!!
I have accepted to pay the R2602,56 UNDER DURESS to get out of this subscription with VODACOM as it no use fighting with a computerised system - no personal communication (Dean phoned from Vodacom Hellopeter 2 days ago 4/12 still waiting for him to come back to me) ! HOWEVER, TO MY HORROR - I have been told that it will take up to 2 weeks for VODACOM to release me from this NIGHTMARE so I can go back to my previous provider RSAWEB........2 WEEKS !!!!! ABSOLUTELY RIDICULOUS. VODACOM STICK TO MOBILE NETWORK AND NOT WIFI - YOU CLEARLY ARE NOT UP TO SCRATCH WITH YOUR COMPETITORS. So here I wait for Vodacom's fictitious employee Zama Gumeda, in their back office who only communicates via email to switch me off......watch this space.....could be 2 weeks, could be 2 months.....
I have accepted to pay the R2602,56 UNDER DURESS to get out of this subscription with VODACOM as it no use fighting with a computerised system - no personal communication (Dean phoned from Vodacom Hellopeter 2 days ago 4/12 still waiting for him to come back to me) ! HOWEVER, TO MY HORROR - I have been told that it will take up to 2 weeks for VODACOM to release me from this NIGHTMARE so I can go back to my previous provider RSAWEB........2 WEEKS !!!!! ABSOLUTELY RIDICULOUS. VODACOM STICK TO MOBILE NETWORK AND NOT WIFI - YOU CLEARLY ARE NOT UP TO SCRATCH WITH YOUR COMPETITORS. So here I wait for Vodacom's fictitious employee Zama Gumeda, in their back office who only communicates via email to switch me off......watch this space.....could be 2 weeks, could be 2 months.....