Vodacom shocking service continued

Further to the shocking service by Vodacom. I posted the following on Facebook .................. Lorreta at Vodacom 4u Walker Drive, were I did the initial Migration application in the beginning of August, has on her own accord paid cash for and loaded some air time on my phone. NOW THAT'S WHAT I CALL SERVICE AND CUSTOMER CARE! The Customer Care that you phone 082135, really need to learn from her what CUSTOMER CARE is! After seeing it Vodacom sent me this message ................. "Thank you for bringing this to our attention, we are pleased to hear about your experience. We apologise for any inconvenience caused and hope that you have an amazing experience going forward". Even more shocking as they had nothing to do with it, she did it of her own accord and out of her own pocket. This does not erase the fact of the shocking service by actual Vodacom, and taking my paid for data and air time!