VODACOM SHOCKING SERVICE..

Sometime ago I complained about the false promises by Vodacom with renewing my daughters cellphone contract promising that she would get 5G monthly. I was told the recordings were on the old system and eventually told it was loaded as airtime. It was never resolved. (2nd time they sold me data contract and never fulfilled the offer.) I stopped using the contract as it was a minimal amount and signed with MTN. When Vodacom called me to upgrade again I said I actually wanted to cancel due to the shocking experience with Vodacom. The consultant said she could see I hadn't been using the airtime and that I had R500 and before cancelling I should convert the airtime to data and then cancel. When my daughter checked she only found there was only R300 odd left? Consultant said I was able to cancel as my contract had expired to which I did was told that August would be my last debit. I was sent an sms to say that my cancellation was received but not confirmed until I get an email? Nothing received. AGAIN this month my account has been debited! THIS IS ABSOLUTELY SHOCKING SHOCKING SERVICE. The worst part of this all is that if I stop the debit order, I will be penalized .