Vodacom shocking service

The service from Vodacom has been nothing less that shocking. After logging a request with Vodacom regarding unauthorized log on of my Vodacom app its 3 days now and still no resolution. I'm still waiting after a month and several phone calls later to Gadget Fix, a Vodacom outlet, no indication if an additional business contract has been sent in or even approved. Maybe Vodacom and its distributors have enough clients. Time to look at an alternative service provider