Vodacom shocking service as usual

Tracked my upgrade delivery, noted that 1 business day ago there was a note to stating that the address was incorrect (nevermind the RICA I've done in the past which has this information); ok... these things happen BUT: Did anyone attempt to call me... no.... also ok, it has only been 1 business day day BUT: I tried calling Vodacom 5 times, 3 times, I managed to speak to someone and then get cut off almost immediately... it has literally taken me the entire morning to sort this out.. PATHETIC customer service vodacom. Two ladies did their utmost to help me (SImphiwe through the online chat called me and transferred me to after sales ;someone FINALLY answered and; you guessed it; call got cut; I finally came right with a lady name Londi (I'm pretty sure this was her name, sorry; the signal in my area is usually bad but ridiculously bad today to top things off) who actually called me back when I got cut off unlike the other 3 people (All must have had my number as the very first question that the automated system does is ask if you are calling in connection with the number you are calling from).

There has to be a better way Vodacom; after all you specialise in teleCOMMUNICATIONS yet, you don't communicate with your clients. SHOCKING.

I don't blame any agents; I blame your stupid systems and the lack of care on you as an organisation; not the individuals that work for you on the ground so to speak.