Vodacom - Shocking service and total lack of customer centricity

This has to be the worst customer experience I have ever had with a company. I am not a Vodacom customer, but I purchased my domestic worker a Vodacom cellphone for her birthday from their online promotion store. I received an order confirmation email with an order number and confirmation that the payment was successfully received and the order was successful and will be dispatched within 1-2 business days. Here the nightmare starts. On the same day I receive a SMS stating the order has been cancelled and if this was done in error I must phone ***. I phoned but cannot get through to a consultant and their chat bot Tobi can only help Vodacom customers. Then I receive an email to tell me, due to a technical issue, the order was cancelled and that my payment will be reversed within 7-10 days. What? You want to tell me that because of your technical issue, I must wait 7-10 days to get my money back? Really Vodacom? Why do you not warn potential customers you will keep their money for 7-10 days if there is an issue with your ordering system? I have now been phoning your help lines for 5 days to get some kind of clarity. I have been passed from one department to the other, I have been promised to be phoned back, I have had disinterested consultants saying it is not their department to follow-up on the status of the order and then they give me the same *** number or another number, and from there the consultants gave me other numbers to phone because “it is not their department”. How can I receive an SMS from you and no one can help on the number listed? I have phoned 3 different numbers, back and forth for a week, total chaos, total lack of ownership or being ambassadors for the company. I must have made in excess of 20 phone calls, and because I’m not a Vodacom customer, I pay for those calls. I went to a Vodacom store for help, guess what, they cannot help me I must phone… ***. I want my refund back immediately, that is if I will even receive my money back? The last consultant I dealt with, Ayanda, was the only one to finally log my complaint and she took down my details and escalated it to her supervisor who was not available. I gave them 3 hours to respond before posting this. Guess what… nothing. No call, no SMS, no email, no interest. No Vodacom, this is a total lack of accountability and shocking customer service. Or do you not see online purchases made by those without Vodacom contracts, as customers?