MH
Michael H
1 reviews | Active since Sept 2018
13 May 2021, 11:05
Vodacom shocking service after husband died
How difficult is it to do a change of ownership when one’s dad passed away??????
We have paid all amounts on account, we have submitted all requested documents at a branch.
This was done weeks ago.
Between your call centre that have latterly dropped 10 calls when trying to phone someone.
Is this how you treat customers that lost a loved one?
This is unacceptable!
And please don’t send me your standard reply that you take note of my complaint.
I want the name and number of a senior manager that can sort this out TODAY!
My mom’s line is now suspended!
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Replies (2)
Vodacom's replyOfficial
13 May 2021, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2021, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Michael H's updateReviewer Update
19 May 2021, 05:25Thank you for being useless Vodacom.
I have done everything instore and your lates email ask the DECEASED to go and make a payment over the counter or EFT!
You are seriously a joke. Your calls drop and your instore staff not trained!
Not sure how you want me to bring my dad back to life to sort out his accounts!
Pathetic!
I have done everything instore and your lates email ask the DECEASED to go and make a payment over the counter or EFT!
You are seriously a joke. Your calls drop and your instore staff not trained!
Not sure how you want me to bring my dad back to life to sort out his accounts!
Pathetic!
MH
Michael H's update19 May 2021, 05:25
Reviewer Update
Thank you for being useless Vodacom.
I have done everything instore and your lates email ask the DECEASED to go and make a payment over the counter or EFT!
You are seriously a joke. Your calls drop and your instore staff not trained!
Not sure how you want me to bring my dad back to life to sort out his accounts!
Pathetic!
I have done everything instore and your lates email ask the DECEASED to go and make a payment over the counter or EFT!
You are seriously a joke. Your calls drop and your instore staff not trained!
Not sure how you want me to bring my dad back to life to sort out his accounts!
Pathetic!