LB
Lynette B
1 reviews | Active since Jul 2017
18 Jun 2024, 13:51
Vodacom: Shocking Service
Our fibre line has been out for 4 days. We have phoned Vodacom at least 5 times since Saturday. And we are getting no help or resolution.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
18 Jun 2024, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jun 2024, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LB
Lynette B's updateReviewer Update
19 Jun 2024, 10:45Further to my complaint yesterday, we have still had no resolution from Vodacom. A consultant has not phoned us. We have lodged another 5 calls - they keep escalating the problem to no avail. We are now without fibre for 5 days. This is unacceptable. Every time we phone they have another excuse. The consultants dont know what they are doing. This is beyond shocking service
LB
Lynette B's update19 Jun 2024, 10:45
Reviewer Update
Further to my complaint yesterday, we have still had no resolution from Vodacom. A consultant has not phoned us. We have lodged another 5 calls - they keep escalating the problem to no avail. We are now without fibre for 5 days. This is unacceptable. Every time we phone they have another excuse. The consultants dont know what they are doing. This is beyond shocking service
LB
Lynette B's updateReviewer Update
19 Jun 2024, 16:23Another day has gone by - with a further 3 frustrating calls to Vodacom and a Consultant from Vodacom Hellopeter, We have expressed our utter frustration at getting nowhere with Vodacom. They keep saying they are sorting this problem. WE HAVE NOT HAD INTERNET FOR 5 DAYS NOW. Why are they not escalating this problem and providing customer service. THIS IS DISGUSTING ON THE PART OF VODACOM - AND WE ARE PAYING TO HAVE NO SERVICE. PLEASE UP YOUR GAME
LB
Lynette B's update19 Jun 2024, 16:23
Reviewer Update
Another day has gone by - with a further 3 frustrating calls to Vodacom and a Consultant from Vodacom Hellopeter, We have expressed our utter frustration at getting nowhere with Vodacom. They keep saying they are sorting this problem. WE HAVE NOT HAD INTERNET FOR 5 DAYS NOW. Why are they not escalating this problem and providing customer service. THIS IS DISGUSTING ON THE PART OF VODACOM - AND WE ARE PAYING TO HAVE NO SERVICE. PLEASE UP YOUR GAME
LB
Lynette B's updateReviewer Update
19 Jun 2024, 16:25THIS IS ABSOLUTELY UNACCEPTABLE. PLEASE GET A SENIOR PERSON TO SORT THIS PROBLEM OUT IMMEDIATELY; INSTEAD OF HAVING *********** PEOPLE GIVING EMPTY PROMISES AND ONE HAND NOT KNOWING WHAT THE OTHER IS DOING. BEYOND A DISGRACE. AND CREDIT OUR ACCOUNT FOR NO SERVICE FOR 5 DAYS
LB
Lynette B's update19 Jun 2024, 16:25
Reviewer Update
THIS IS ABSOLUTELY UNACCEPTABLE. PLEASE GET A SENIOR PERSON TO SORT THIS PROBLEM OUT IMMEDIATELY; INSTEAD OF HAVING *********** PEOPLE GIVING EMPTY PROMISES AND ONE HAND NOT KNOWING WHAT THE OTHER IS DOING. BEYOND A DISGRACE. AND CREDIT OUR ACCOUNT FOR NO SERVICE FOR 5 DAYS
LB
Lynette B's updateReviewer Update
19 Jun 2024, 16:45Sorry for the ********** 's - typo
LB
Lynette B's update19 Jun 2024, 16:45
Reviewer Update
Sorry for the ********** 's - typo
LB
Lynette B's updateReviewer Update
20 Jun 2024, 09:31we are still waiting for a call out from a technician. to no avail - 6 days later
LB
Lynette B's update20 Jun 2024, 09:31
Reviewer Update
we are still waiting for a call out from a technician. to no avail - 6 days later