VODACOM SHOCKING SERVICE

Firstly I only added 1 star in order to write this review!!! Dear Vodacom,

You are the most the unprofessional service providers (I use the term loosely)I have EVER had the displeasure of doing business with!!!!!

All I want to do is cancel my contract with you since at least 2 months ago & my contract was finished in February!!! I have literally spent hours on the phone to Vodacom being passed from cancellations, to customer care to billing to retention & back to all of these departments so many times I have lost count. I have kept names of the consultants & in which department they are in & fortunately they have all been very pleasant (except 1)but completely unable to help me so much so that they themselves have admitted that your service is poor as have your in store consultants. Please feel free to listen to all my phone recordings.

I was advised by one online consultant to rather go into a store & insist the manager assists me on the phone as "you will just go around in circles on the phone". I have been advised by some of your consultants to go to social media also as this is apparently the only way you listen to your customers, so her I am after countless hours of time wasting whilst like many others continue working & help school my small child!!!!!

I was called back in March/April this year by a consultant to "upgrade" me to a phone that I subsequently found out is discontinued & I have never received nor do I want, again one of your own consultants advised me that if any phone was delivered I should not sign for it & send it back as all of my calls were a huge waste of time & that there is nothing legally binding.....I repeat YOUR consultant.

It is NOT acceptable to happily take clients cash & yet when your clients need help they are ignored except for being bombard with sms's that we owe money on a service we can't cancel. You give us not one avenue in which you can help someone. I am so over hearing that my issue has been "escalated" but yet I then hear nothing back. I am so angry I have now moved over to MTN South Africa (Cape Town, Western Cape) BUT I still have to deal with your pathetic poor service & waste valuable time. It amazes me that even the people who work for you think your useless. Get a grip, open your eyes & start providing a service that can help your customers!!!!!!!!!!! You will see my profile name is my married name but if you would take time to listen to my pointless calls & your own staff bashing you then the name you have on database is Charlotte Cor****.

Just to confirm, everything I have said in this post is all available on your useless recorded calls.

TO EVERYONE ELSE WHO MAYBE THINKING OF USING VODACOM.....RUN!!!!!

#vodacomsouthafrica #uselessservice #dontusevodacom #vodacomdoesnothavecustomercare #timewasting #vodacomemployeesagreeyousuck #vodacomdosomething