1 reviews | Active since Dec 2016
Vodacom - shocking service
I took out a laptop contract with Vodacom Online Sales. Contract was took out on the 1st of August. Received my HP 14 i17 win 11 natural silver the 2 of August via courier. After two weeks the power supply didn’t work and the laptop wasn’t switching on. I took it to the nearest Vodacom shop for accessing to see why my laptop not working. The staff wasn’t helpful and pulled up their shoulders saying that laptops can’t be repaired within Vodacom and needs to be send back to the supplier.I took the laptop to the closet incredible connection branch so that a technician just can tell me what is wrong and why it’s not switching on. Very friendly and helpful service ,I wasn’t even their customer or product. Unfortunately they told me I need to take it back to Vodacom because there must be something wrong with the charging port. I walked back to Vodacom I clearly stated that it was a urgent matter and need my laptop back as soon as possible. I am a single mom and I work from home and I need my laptop to do my job. After two weeks and a few phone calls later I received my laptop back on the 8th of September finally. Not giving me a clear reason to why my laptop wasn’t switching on and what the problem was with my laptop. Today (12 September) I switched my laptop on and again no charge light and not switching on at all. Again I had to go back to Vodacom. I said that I am not prepared to pay for something that I haven’t had use of at all. It’s been in repairs for almost 3 weeks and now again I had to phone HP (me as the customer) to find out what the problem is. I asked for my contract to be cancelled and would go somewhere else to buy a laptop and where I can get service. I they weren’t prepared to help. Vodacom how can you sell laptops to your clients but can’t take any liability when something is wrong from your supplier. I am your customer and the service that I have received thus far was shocking. I have been a Vodacom client for almost 15years with a clear record of no complaints or problems. Online is easy to sell a laptop to you on contract but when I problem occurs everyone says that it not their problem. Vodacom wouldn’t be paying my salary on the end of the month. Everyone’s job is important and the fact that Vodacom can just pull up their shoulders and leave it for the next person to solve is unacceptable. I left the Vodacom shop in tears not knowing how I can go on without a laptop for another week or two. Buying a 16k laptop on contract with data package and no one can assist with clear answers. How can a brand new laptop just stop working and not charge?
a) Right to demand quality service
Consumers are entitled to the following when entering into an agreement with a supplier
Timely performance and completion of service
Notice of any unavoidable delays in the completion of the service
High quality of workmanship and service
Use and installation of goods, free of defects and good quality
Suppliers must remedy and defects in quality or services or refund the consumer a reasonable amount of the price of the service or goods.
b) Right to safe, good quality goods
Consumers are entitled to products in good quality and safe working condition and free of defects.
Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.
c) Right to imp**** warranty of quality
The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed.
If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier.
Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products
8) RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY
a) Right to quality service, when entering into agreements or contracts, consumers are entitled to the following:
Goods that is free of any defects and of acceptable quality.
High quality service that a consumer is entitled to.
Timely performance and completion of the services.
Notice of any unavoidable delays in the performance of the contract or service.
b) Right to safe and good quality.
Consumers have a right to receive services and goods in working order, free of defects and good quality and the items must comply with any standards set under the Standards Act No 29 of 1993 and any other public regulations as published from time to time.
c) Right to imp**** warranty of quality.
If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.
d) Right to warranty on repaired goods.
Every new or reconditioned part installed during any repair or maintenance task , including the labour to install it, must be guaranteed for a period of at least (3) three months.
NB! If consumers are found to be misusing or abuse goods or products while under warranty, the warranties are null and void.
a) Right to demand quality service
Consumers are entitled to the following when entering into an agreement with a supplier
Timely performance and completion of service
Notice of any unavoidable delays in the completion of the service
High quality of workmanship and service
Use and installation of goods, free of defects and good quality
Suppliers must remedy and defects in quality or services or refund the consumer a reasonable amount of the price of the service or goods.
b) Right to safe, good quality goods
Consumers are entitled to products in good quality and safe working condition and free of defects.
Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.
c) Right to imp**** warranty of quality
The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed.
If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier.
Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products
8) RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY
a) Right to quality service, when entering into agreements or contracts, consumers are entitled to the following:
Goods that is free of any defects and of acceptable quality.
High quality service that a consumer is entitled to.
Timely performance and completion of the services.
Notice of any unavoidable delays in the performance of the contract or service.
b) Right to safe and good quality.
Consumers have a right to receive services and goods in working order, free of defects and good quality and the items must comply with any standards set under the Standards Act No 29 of 1993 and any other public regulations as published from time to time.
c) Right to imp**** warranty of quality.
If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.
Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.
d) Right to warranty on repaired goods.
Every new or reconditioned part installed during any repair or maintenance task , including the labour to install it, must be guaranteed for a period of at least (3) three months.
NB! If consumers are found to be misusing or abuse goods or products while under warranty, the warranties are null and void.