VODACOM - SHOCKING SERVICE

To Vodacom, I have been utterly shocked at the terrible service i have been receiving. In July 2020 i contacted to Vodacom and cancelled 2 contracts in order to go onto Pay as You Go. I was advised that there would be earl cancellation costs and these would need to be paid. I received a quote for the cancellation fees. I subsequently paid the fee, signed the quotes and sent them back to Vodacom the same day. From that dat we have still been receiving monthly charges for the 2 phone numbers, which we have been paying in order not to have the numbers cut off. I have been sending the documentation on a monthly basis to the cancellations department and the retentions cancellations department. Now my we are getting limited use of the contract, even though it has been fully paid up. It is shocking that we have to fight to get an issue resolved on an account that is paid up to date.