AZ
Andre Z
1 reviews | Active since Apr 2018
12 May 2020, 15:09
Vodacom shocking service
I pre-ordered the new iphone online. I was then informed Vodacom would phone me so I was expecting a call. They phoned 4 times and every time I answered- the phone call was terminated by the caller. I then received an SMS saying they had tried 3 times to contact me and I had to now contact them- which was adding insult to injury. They had not tried and could clearly not operate the basic phone call. I then phoned them on 12th of May at 14:56 and the operator answered the call- and terminated it immediately after saying one or two words!! I have 3 vodacom contracts- and will not renew any from here on! this is pathetic to say the least.
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Replies (2)
Vodacom's replyOfficial
12 May 2020, 16:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2020, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AZ
Andre Z's updateReviewer Update
14 May 2020, 12:25Vodacom has just contacted me. The issue seems to have been resolved but the agent who phoned me. This is acceptable to me and I appreciate the trouble Vodacom has taken to resolve this. The people responsible for the poor service should hang their heads in shame though.
I look forward to my new device as soon as it becomes available.
I look forward to my new device as soon as it becomes available.
AZ
Andre Z's update14 May 2020, 12:25
Reviewer Update
Vodacom has just contacted me. The issue seems to have been resolved but the agent who phoned me. This is acceptable to me and I appreciate the trouble Vodacom has taken to resolve this. The people responsible for the poor service should hang their heads in shame though.
I look forward to my new device as soon as it becomes available.
I look forward to my new device as soon as it becomes available.