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Arnold L
1 reviews | Active since Sept 2014
15 Sept 2023, 20:02
Vodacom shocking service.
I signed a contract a few months ago with Vodacom to become our internet provider. Shortly after I signed the contract, our internet connection was off for more than ten days ( yes, 10 days ) Myself as well as my wife work from home. It was the worst service that I have ever experienced. Every time we contacted them, they told us that they would log a query.
Our internet went off again this morning at 08h45. We contacted Vodacom and explained the situation. They tried until 13h00 to reconnect us and then decided that it is the router.They then said that they will log a call and we have to wait till they can attend to our query ( this will take up to 48 hours ). My internet is still off and I have had no feedback from them. Once again.
For anyone out there who is considering cancelling your existing internet provider, to move to Vodacom, think again.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
16 Sept 2023, 10:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2023, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Arnold L's updateReviewer Update
18 Sept 2023, 12:21I contacted Vodacom on Friday morning to report that my internet connection is off. I was told that the problem will be resolved within 48 hours. I am still waiting. Vodacom must be the worst company to deal with in SA. It took them nearly two weeks the previous time to get my internet back on. All they do is to escalate your query every time that you phone. They escalated my complains for nearly two weeks the previous time.
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Arnold L's update18 Sept 2023, 12:21
Reviewer Update
I contacted Vodacom on Friday morning to report that my internet connection is off. I was told that the problem will be resolved within 48 hours. I am still waiting. Vodacom must be the worst company to deal with in SA. It took them nearly two weeks the previous time to get my internet back on. All they do is to escalate your query every time that you phone. They escalated my complains for nearly two weeks the previous time.
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Arnold L's updateReviewer Update
18 Sept 2023, 15:07Monday afternoon at 15h06 and still no feedback from Vodacom or any internet.
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Arnold L's update18 Sept 2023, 15:07
Reviewer Update
Monday afternoon at 15h06 and still no feedback from Vodacom or any internet.
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Arnold L's updateReviewer Update
19 Sept 2023, 12:05My internet went off on Friday morning and despite promises from Vodacom to resolve the matter within 48 hours, my internet is still down. SHOCKING service as usual.
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Arnold L's update19 Sept 2023, 12:05
Reviewer Update
My internet went off on Friday morning and despite promises from Vodacom to resolve the matter within 48 hours, my internet is still down. SHOCKING service as usual.
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Arnold L's updateReviewer Update
19 Sept 2023, 12:37I have just received an email from Vodacom, informing me that somebody will probably contact me on Thursday, 21 September. This is after I reported the problem on Friday, 15 September. SHOCKING. The worst service that I have ever experienced in my life ( could maybe be the second worst as they took two weeks the previous time to get my internet back on )
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Arnold L's update19 Sept 2023, 12:37
Reviewer Update
I have just received an email from Vodacom, informing me that somebody will probably contact me on Thursday, 21 September. This is after I reported the problem on Friday, 15 September. SHOCKING. The worst service that I have ever experienced in my life ( could maybe be the second worst as they took two weeks the previous time to get my internet back on )
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Arnold L's updateReviewer Update
20 Sept 2023, 07:46My internet is still not back on and this is my fifth day without internet. Vodacom is just not interested in my story and I am still waiting to see or hear from a technician.
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Arnold L's update20 Sept 2023, 07:46
Reviewer Update
My internet is still not back on and this is my fifth day without internet. Vodacom is just not interested in my story and I am still waiting to see or hear from a technician.