VODACOM SHOCKING SERVICE

WORST EXPERIENCE EVER! I app**** in June 2023 for fiber at Vodacom. They said I can cancel my existing contract as they will provide an interim solution until fiber is installed. The internet ****le that I received did not work properly as it was more off than on and if you were lucky you got 1mb download when working. I phoned multiple times to resolve the query I was passed from one consultant to another who promised to get it resolved. I technician finally came to my house a month ago and confirmed the ****le is faulty and confirmed with 2 consultants, Lesego Lethabo Sekgothe and Sakhile Mazibuko that the new ****le will be delivered within 3days. More than a month has passed and Vodacom still deducts money from my account and after multiple calls and emails and messages on Facebook no one can provide me with a waybill number for new ****le nor how they are going to refund me. The one consultant even said he wants to sell be a LTE package because there is no FROGFOOT coverage in my area but FROGFOOT said it is not true. The last ref I received was SR***. but no one responds to my emails. FYI - still no interim internet and no fiber installation.