Vodacom shocking service

<p>So it all started 2 months ago when I was over charged by R2000 for data. After receiveing an SMS to tell me I was out of bundle I topped up but it seems that the new bundle was not app**** to my account. Afer countless calls and having to explain myself to numerous call centre agents who all promise to call you back but never do. I finaly got through to a agent who I thought helped me.</p> <p>2 months down the line I get a bill for R5800. I call vodacom to ask them what the bill is for. Again Im being transfered from pillar to post and must have spoken to about 500 people. None of them can tell me what I have been charged for. So I ask them to take the debit order off my account. And 3 of the agents I talk to agree that the debit order needs to be removed. I then receive 2 SMSs telling me that the debit order has been removed. But guess what? The debit for R5800 goes off my account. <br />So once again I am on the phone talking to a supervisior. What he tells me is that he cant see the data credit on my account. In actual fact nobody can see my account. When asking customer care for an itemised billing they tell me my account does not exsist. Then the same supervisor I am talking to just transfers me to customer care to get rid of me.<br />Appaently vodacom have changed systems and it seems this has put a cat amoungst the ***eons. Nobody can help me. I call and call and call and call. Get promised over and over that I will get a return call but nothing.<br />Through all of this I have moved my account to Cell C cause I just couldnt take it anymore. I have never in my life had such shocking service. And this is after being a customer of theirs for 25 years.<br />I would never suggest anybody to go to vodacom. Infact I would rather stick needles in my eyes than have to deal with Vodacom.</p> <p> </p> <p>Thank you Vodacom for showing me exactly how much you appreciate the last 25 years I have supported you.</p>