JB
Jackie B
1 reviews | Active since Oct 2015
03 Dec 2018, 11:20
VODACOM SHOCKING SERVICE
The service that I have received from Vodacom during the past 12 months have been absolutely shocking! From upgrading my phone to paying my account (via debit order I might add) has been a uphill battle. I get notifications of my account being double deducted. Then my installment hasn't been deducted at all. When I phone I get sent from pillar to post and to top it all off they put the phone down in my ear. And now my account is in arrears... because they cant deduct my debit order on the correct date. I am DISGUSTED!!!! When my contract expires I will not renew it again. SHOCKING SERVICE!!!
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Vodacom's replyOfficial
03 Dec 2018, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2018, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,