VODACOM SHOCKING SERVICE

I HAVE JUST HAD THE WORST POSSIBLE EXPERIENCE AND SERVICE EVER IN MY LIFE. AT THE END OF SEPTEMBER THERE WAS A PROBLEM WITH MY BANK ACCOUNT AND ALL MY DEBIT ORDERS WAS RETURNED EVEN THOUGH THERE WAS MONEY IN MY ACCOUNT. VODACOM WAS ONE OF THE DEBIT ORDERS. I RECEIVED AND SMS FROM VODACOM SAYING I MUST REPLY TO THE SMS FOR PAYMENT TO BE DEBITED IN THE NEXT 5 DAYS. I EVEN WENT INTO THE VODACOM SHOP TO CONFIRM THIS. THEN MY SERVICE WAS JUST SUSPENDED. THE MONEY WAS LEFT IN THE ACCOUNT AND VODACOM NEVER DEBITED IT OF MY ACCOUNT. WHEN I PHONED THEM THIS MORNING AS THEY ONLY DEBITED MY ACCOUNT ON 31 OCTOBER AND I PHONED THEM TODAY TO FIND OUT WHY MY ACCOUNT IS STILL IN A SUSPENDED STATUS AND NOT RE-ACTIVATED YET. THE LADY WAS ARROGANT AND NO HELP AT ALL. KEPT INTERRUPTING ME AND KEPT SAYING IT IS MY RESPONSIBILITY NOT VODACOM'S PROBLEM. WITH SERVICE LIKE THAT NO WONDER PEOPLE TAKE THEIR BUSINESS ELSEWHERE