VODACOM - SHOCKING SERVICE

Recently upgraded my phone. Suggested to do it online as it was cheaper would save me about R300 and it would be less hassle - NOT THE CASE. They not only charged R150 for the upgrade they also forgot to tell me the package I was on had been discontinued. I only found out when I received an SMS this morning telling me they have upgraded me to another package. Nearly half an hour later trying to get their stuff up sorted out - only to be told they cannot back date to the package i want. The options are - will have to stay on the new package for 3 months or they will come and collect my new phone and renew my renewed upgrade. Pathetic service right hand doesn't seem to know what the left hand is doing.