Vodacom shocking service

We cancelled our Vodacom contract in July/August 2019. This was a premature cancellation so we received a premature cancellation quotation amounting to R9243.12. This amount accounts for the premature cancellation of 8 months of subscription charges and 9 months of handset installment charges. We proceeded to pay the R9243.12 in 2 payments made at Vodacom Bayside and Vodacom Tygervalley. We have receipts for these payments.

These payments should have cleared any contractual owing we had to Vodacom, but instead we have been HOUNDED for more than 18 months for payment of this so-called outstanding amount. We have sent proof of payment multiple times to the debt collectors whom Vodacom has assigned to our account. We presume that my by now my husband has been blacklisted for this so-called debt we have with Vodacom. Nobody at the debt collectors is acknowledging our submissions of proof of payment, instead we are being phoned EVERY DAY by a different person to whom we explain the situation and then they request that we send the proof of payment again. The only thing we can still do is come in person to Vodacom Century City and make the biggest scene possible in the hope of being assisted!!! Please can somebody from Vodacom assist us.