FS
Francois S

1 reviews | Active since Sept 2019

12 Sept 2019, 21:34

VODACOM SHOCKING-------********

Vodacom has royally *****ed me this time. I have had an account on a number that I have not used for 6 years, they billed me every month, and I paid every month (debit order). I completely forgot about this number and debit order since it was R60, who notices that......needless to say when I phoned in May to cancel they 1st gave me issues, escalated to a Team manager. And eventually confirmed that it was cancelled with no charge.

Now I app**** for a loan through my bank, and it was declined due to 3x unpaid premiums from VODACOM....for a cancelled contract....That is ubsurd!!!!

Vodacom you are completely useless and I want to know how you are going to correct this?

The loan is to complete the building for a new business venture, so is Vodacom going to reimburse me for lost income because they affected this transaction....

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2019, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Sept 2019, 11:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the CEO's Office who will be contacting you to offer further assistance. Regards Consumer Website Team 

Best regards,