Vodacom - shocking online experience.

Followed the "online" ordering process on vodacom - something they say "is the best way to upgrade", saves you time, unnecessary costs etc.

In reality thats not at all my experience. processed my order on the 19th - got EMAIL confirmation of the order being processed and confirmed and that it will be on its way.

21st of august, go to follow up on the site and click the tracker link - does not work. Go to Tobi and speak to an agent the literal conversation is:

I understand my apologies ,I do see that you did an upgrade but on it was not submited so I was calling to get your permission I can submit it .

Which phone you were applying for ?

There was a system error .

This is truly unacceptable Vodacom. You PUSH to use online services, but then you dont follow up on the order? No notification to me that it was an issue or not?

I am also not hear to take a "call" from your call centre, the entire purpose of online ordering and chat is to avoid talking to people and avoid going into store. If I wanted to do that I would've.

A shocking experience from Vodacom, unfortunately not my first - so many that I wish there were better competitors so that I can switch. Guess thats why you dont care that your branches are terrible [I've complained about this before and won my case], the online process doesnt work and that your agents online can't resolve the issue without having to resort to 1990's tactics of call centres.