JM
Janet M
1 reviews | Active since Jul 2020
11 Aug 2020, 17:12
VODACOM SHOCKING ONCE AGAIN
Do you remember I put on this channel Vodacom - I had contacted them beginning June by email as their customer care did not reply to calls and you just held on and on then in July after broadcasting this dreadful service I was contacted by Buzwe from Customer Care who apologised and said this service would be terminated immediately and there would be no charge for July due to there lack of response due Covid blah blah,,,WELL I am now receiving email and calls requesting outstanding payment for the service I was terminating end May and after all the effort to follow up beginning June, the follow up in July via Hellopeter and NOW BACK TO CHASING ME FOR OVER DUE PAYMENT IN AUGUST AS THEY HAVE CHARGED ME FOR JULY....... Come on Vodacom catch a wake up.
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Replies (4)
Vodacom's replyOfficial
12 Aug 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Aug 2020, 14:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Kindly note your service request *** for the credited requested due too the late cancellation.
Apologies for any inconvenience this may have caused Regards Consumer Website Team
Apologies for any inconvenience this may have caused Regards Consumer Website Team
Vodacom's reply12 Aug 2020, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Kindly note your service request *** for the credited requested due too the late cancellation.
Apologies for any inconvenience this may have caused Regards Consumer Website Team
Apologies for any inconvenience this may have caused Regards Consumer Website Team
JM
Janet M's updateReviewer Update
17 Aug 2020, 12:41VODACOM it was NOT a late cancellation. I was on the phone end May and told it would be done. I never received confirmation of this so I called again but NO ONE EVER ANSWERED THE PHONE!!!! I was left holding on, press this press that and then told due to Covid......
I then went to the Vodacom shop in Pinetown and stood in a queue outside (I am 65!!) waited to be attended to only to be told they cannot handle any cancellation queries and I had to call in. FOR GOODNESS SAKE.
Please refer to my previous Hello Peter. Now please stop calling me with notices of requiring a payment date and credit me what I am due.
Please dont give me late notice period, I will NOT accept this.
Janet
I then went to the Vodacom shop in Pinetown and stood in a queue outside (I am 65!!) waited to be attended to only to be told they cannot handle any cancellation queries and I had to call in. FOR GOODNESS SAKE.
Please refer to my previous Hello Peter. Now please stop calling me with notices of requiring a payment date and credit me what I am due.
Please dont give me late notice period, I will NOT accept this.
Janet
JM
Janet M's update17 Aug 2020, 12:41
Reviewer Update
VODACOM it was NOT a late cancellation. I was on the phone end May and told it would be done. I never received confirmation of this so I called again but NO ONE EVER ANSWERED THE PHONE!!!! I was left holding on, press this press that and then told due to Covid......
I then went to the Vodacom shop in Pinetown and stood in a queue outside (I am 65!!) waited to be attended to only to be told they cannot handle any cancellation queries and I had to call in. FOR GOODNESS SAKE.
Please refer to my previous Hello Peter. Now please stop calling me with notices of requiring a payment date and credit me what I am due.
Please dont give me late notice period, I will NOT accept this.
Janet
I then went to the Vodacom shop in Pinetown and stood in a queue outside (I am 65!!) waited to be attended to only to be told they cannot handle any cancellation queries and I had to call in. FOR GOODNESS SAKE.
Please refer to my previous Hello Peter. Now please stop calling me with notices of requiring a payment date and credit me what I am due.
Please dont give me late notice period, I will NOT accept this.
Janet
JM
Janet M's updateReviewer Update
20 Aug 2020, 15:23Vodacom you are STILL calling me for payment of this account. I cannot believe you....what is going on with you lot? please SORT THIS OUT
JM
Janet M's update20 Aug 2020, 15:23
Reviewer Update
Vodacom you are STILL calling me for payment of this account. I cannot believe you....what is going on with you lot? please SORT THIS OUT