KC
Kuben C
1 reviews | Active since Jan 2018
02 Nov 2018, 09:27
Vodacom Shocking Non Service
I am a loyal customer of Vodacom. I requested a Voip line as an add on to my existing fibre service in August. I have been calling to call centre( ********** ) almost daily and sometimes multiple times in a day. Every time I call they escalating it to the back office, that’s what I have been hearing for the past months. I'm constantly being told that someone will contact me. Fortunately I have not been holding my breath for this call... Can someone from Vodacom please advise if this treatment is fair to your loyal customers who want to support you?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2018, 10:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 10:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Nov 2018, 11:25Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 11:25
Official
Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Nov 2018, 12:29Dear Customer,
Our records indicate that the Fibre Team has made contact. We can also confirm that the issue has been resolved..
Regards
Vodacom Consumer Website Team
Our records indicate that the Fibre Team has made contact. We can also confirm that the issue has been resolved..
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 12:29
Official
Dear Customer,
Our records indicate that the Fibre Team has made contact. We can also confirm that the issue has been resolved..
Regards
Vodacom Consumer Website Team
Our records indicate that the Fibre Team has made contact. We can also confirm that the issue has been resolved..
Regards
Vodacom Consumer Website Team