Vodacom shocking ******* debt collection practices

Similar to many other complaints on Hello Peter, I'm also having some challenges with Vodacom.

For background, I cancelled my data contract when my contract concluded with Vodacom back in May.

Lately I've received two calls from an 041 *** **** number chasing a R111 debt.

The person told me that I owe Vodacom money. I advised her to tell me which month's data contract this was for because I know I had settled my contract up to the end of the contract.

The person on the other end of the line told me that it is up to me to prove that I had cancelled the contract.

I advised her "No! I know my rights, the onus is on you (Vodacom) to prove what the debt owing to Vodacom is for."

I then searched my email and found the notice of cancellation.

I then attempted to call Vodacom to prove to them when I cancelled my contract, only to be advised that my account had been handed over.

Handed over without any notice!!! No demand communication, no test messages, no emails, nothing!!!

The final communication I received from Vodacom was a statement dated July 2021.

I did however discover that the debt isn't for data usage, but rather a bank charge for an uncollected debt order when I closed my bank account with Absa.

Vodacom further advised me that since the account was handed over they could not provide me with a settlement amount.

Unless you want years and years of hassles, do NOT contract with Vodacom. Worst service provider ever!

Shocking coverage (in Pretoria north west where I live), and even worse service!