Vodacom, shocking fibre service

I have to give one star as the system does not allow to 0 stars or even minus stars. The service is shocking. The call centre agents can not give managers details as the would break protocol and get into trouble. Vodacom just does not get service, how can they allow a fibre connection to be down for 7 days and even though you have on multiple occations followed up the best they have to offer is "i am sorry" well sorry does not connect to the internet. to top this when they are informed that a review will be written on this platform they quick to make an appointment but then 7 minutes before the should be onsite have the audacity to send a whats app that they have to reschedule. This appointment was clearly just to pasify me and not a real attempt to resolve the issue. Absolute pathetic service, if any one can advise i would appreciate as this is surely a breach of contract and would allow for early cancellation of a contract without penalties. Think twice before you engage Vodacom in a fibre connection, they are dropping the service level to standards lower than their competitors. They simply dont understand how important the service they promote is in this age, they offer empty appologies, they cant keep to appointments, they cant deliver solutions and they provide excuses that they waiting on third parties for feedback. Managers are sheltered behind protocols and allow the agents to take the brunt instead of resolving issues. They cant care that appointments is interupting your schedules and your clients and cancel at the last minute without concideration for your time, can we bill them for this wasted time?

SHOCKING, PATHETIC, TRUELY A SERVICE THAT IS NOT EVEN 3RD WORLD WORTHY