Vodacom shocking Fibre service

We have been experiencing problems with our Vodacom Fibre line for the past week, this after having no problems for 6 months.

After following the customer service channels Vodacom prescribes, I have had absolutely no joy. I have called the *** number 20 or more times over the past week and the emails I send to *** are being ignored.

Our problems is that we have lost power in the area daily, but when the power is restored our fibre line remains down for the following day. The latest occurrence was over the weekend and Vodacom has been unable to restore the connection or provide any feedback as yet. The only communication we received was an email form Zayn asking whether the router is plugged in. (This after more than 20 calls.)

I have also asked to escalate the problem via the call centre to a manager but they have also not contacted me. Vodacom, I am actually paying for Fibre that is not working and all our calls and mails are being ignored, this is shocking.