CB
Charmaine B

1 reviews | Active since Sept 2011

18 May 2018, 11:19

VODACOM - SHOCKING - DONT HELP AT ALL!

I have had endless problems with getting Vodacom to remove an erroneous prelegal listing on my account - they kept phoning me for monies outstanding which in fact were never even outstanding - I had closed my accounts with them! I have been trying for 2 months to get a paid up letter out of them and keep being pushed from pillar to post. I am wanting to take out a contract with them for my daughter but they cannot activate until the erroneous listing has been removed - FRUSTRATED is not even the WORD. I cannot get through to them as their voice prompts don't allow to speak to a consultant..... I don't think I ever want to do business with them again - WORST CELLULAR PROVIDER EVER!!!

0
Replies (1)
Vodacom
Vodacom's reply18 May 2018, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team