KM
Karien M
1 reviews | Active since Dec 2019
09 Dec 2019, 11:41
Vodacom - shocking customer support
I have been trying without success for the past 6 months to cancel my 3G data contract with Vodacom. If, and that is a big IF, i can get through to the Call Centre, i get cut off before the transaction can be completed.
There is nowhere on their website where I can cancel my contract and even if i try the cancellation number, they need a cell number, which i don't have.
In the meantime I get debited for R195 every month for a service i have not used in over a year.
This is most frustrating!!!
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Replies (2)
Vodacom's replyOfficial
09 Dec 2019, 12:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2019, 13:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Dec 2019, 13:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team