Vodacom shocking customer service

I would like to highlight how disappointed I am in Vodacom. After being a client with them for more than 20 years I have never used another cell phone company I am finding their service shocking and unacceptable. They falsely got me into a deal for data on the 27/08/2021. I was told that my data would be cheaper I made it very clear that if I would be paying more than I am currently paying monthly I was not interested. I was told I would pay less. I agreed to take the data deal and within 2 days received a rooter and sim card from Vodacom only to discover that I am now paying an additional R209 a month. I phoned them on 10/09/2021 to cancel the data deal and they said they would arrange to uplift the rooter and sim card. They then took the additional R209 off my account. I phoned back again on 01/10/2021 to complain and they said they could not refund me until they had uplifted the rooter and sim card but I have heard nothing from them regarding the upliftment. 2 days to deliver but they cant uplift. During the calls I was kept waiting had to repeat information. I would seriously never use Vodacom for anything going forward. Vodacoms customer service is shocking and they are deceptive in the selling of their products. I will surely switch to another provider when my contract is up.