DC
Duncan C
1 reviews | Active since Jul 2022
13 Nov 2025, 14:48
VODACOM - shocking customer service!
I have been a Vodacom customer for more that 20 years. I have several telephone line contracts with Vodacom and moved into a new premises in a residential area in Cape Town two weeks ago. The signal is POOR, to the extent that you cannot have a telephone conversation at all. I reported this to Vodacom customer care on 1st November and was assured the technical team would contact me. I have done several follow-ups with customer care, but with no results. If I don't get the service I deserve as a valued customer, I will need to move my business to an alternative service provider.
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Vodacom's replyOfficial
14 Nov 2025, 07:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2025, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DC
Duncan C's updateReviewer Update
04 Feb 2026, 07:55Feedback on this issue:
Vodacom did install a booster at my house to improve the signal. Thank you!
It is still not 100% but much better now.
Hopefully they will install additional cell phone towers (apparentl in planning stage) in our area soon, to improve the signal.
Vodacom did install a booster at my house to improve the signal. Thank you!
It is still not 100% but much better now.
Hopefully they will install additional cell phone towers (apparentl in planning stage) in our area soon, to improve the signal.
DC
Duncan C's update04 Feb 2026, 07:55
Reviewer Update
Feedback on this issue:
Vodacom did install a booster at my house to improve the signal. Thank you!
It is still not 100% but much better now.
Hopefully they will install additional cell phone towers (apparentl in planning stage) in our area soon, to improve the signal.
Vodacom did install a booster at my house to improve the signal. Thank you!
It is still not 100% but much better now.
Hopefully they will install additional cell phone towers (apparentl in planning stage) in our area soon, to improve the signal.