VODACOM SHOCKING CUSTOMER SERVICE

<p>On the 13.05.2016 I submitted my request for my cellphone upgrade. I have not yet received my upgrade. When I log onto MyVodacom it states that they are awaiting stock. This is for a Samsung S6. I have sent several emails only to be emailed back saying that I must phone such and such department or that my query has been escalated and that a senior consultant will contact me within 48 hours. Needless to say Im still waiting. I have tried calling the upgrade department numerous times, I am always either no. 1 or 2 in the queue – I am on hold for ± 20 mins at a time before a voice prompt tells me ALL the consultants are busy and I must try again later. I am appalled by Vodacom’s service. I would like to cancel my contract and move my business elsewhere. Its not the responsibility of the customer to have to follow up on queries etc especially since my query has been ‘elevated’ yet they cant take the time of day to get back to me or even answer the phone. Very unhappy customer.</p>