Vodacom shocking customer service

I app**** for 2 pre-paid numbers to be changed to two 24 month data contracts. The one was done perfectly but the other number was not done. The lady sent me a new SIM for the 2 nd number which I declined after phoning Vodacom to inform them of the mistake. When I phoned Vodacom customer care on numerous times since 17 January 2024 I was told I cant apply to do the 2nd number as I have a 60 day penalty. After numerous emails to Vodacom customer care with NO response. Today I was told nobody can uplift the hold its just to bad for me the customer. Have you ever. Shocking customer service.