Vodacom - Shocking

Vodacom doesnt even deserve 1 star. Shocking service, no compassion. They hust don't care. If there advertising suggests anything else - they're not truthful. In March last year I contacted them to downgrade my account as I was no longer employed. I signed the documents to downgrade and was waiting foe the downgrade invoice as promised. 1 year later amd hundreds of e mails later. (All initiated by me) to resolve this, and still they havent sent my invoice. I have even sent them my new contact number in order for them to contact me. My last telephone call in December I was promised for the umptienth time that the invoice would be sent. Well, all I got in the new year was a lawyers letter to say I've been handed over. Ive sent all my mails to the lawyers Vodacom choose to use and have sent numerous e mails to the lawyers themselves. All I get in return is that I fail to respond!!!!! Really. Thats strange as I am the one that has been contacting the various parties for over a year to exactly avoid this very situation. I'm beyond myself right now. VODACOM! You are a disgrace. Amd I might add, after doing some research. I'm not the only clients downgrade that just never got porcessed. All Vodacom is worried about is their ncome and not there customer. ALL ABOUT THE MONEY!