VODACOM SHOCKING

JS JOHN S

7 reviews | Active since Mar 2018

01 May 2022, 17:29 Vodacom once our pride and joy.....what has happened ?????????? -------- Original message -------- From: Susanne Schneider <***********> Date: 2022/05/01 06:39 (GMT+02:00) To: *********** Cc: ***********, john <***********> Subject: URGENT

Good day Vodacom. I walked into the Mandela Square shop in early February, and spoke to Wessel Pretorius about my now 3 year ‘roll over’ fiber contract with Vodacom. With current market offering, I was certain that I could get a better arrangement. It took Wessel weeks, and 8 calls to him, to arrange quotes, and finally I walked into the shop again with the printed contract that Wessel had sent me, my proof of address, and ID doc. Wessel was not in, so a customer services person ran through all the docs with me. I do not reside at the residents, but have a tenant. I needed a prearranged date for delivery. I was assured this was standard procedure. 31.3.2022 Contract and sup docs handed in at Vodashop Mandela Square. 4.4.2022 Called Vodashop and left message for Wessel Called Wessel ********** 5.4.2022 Called Vodashop and left message for anyone else dealing with fibre Called Wessel 5.4.2022 Called and left a message that Ria Moien should please call me. 6.4.2022 Spoke to Wessel – Contract registered and sms received 13.4.2022 Called Wessel 2x 17.4.2022 Visited Vodashop Mandela Square – Wessel assured us that we would receive the product He gave us the RAM phone number and reference. 19.4.2022 Called Ram ********** Ref: S0 220406 – 981804 Spoke to Anavida who assured me the address was corrected to Melville, and I would receive delivery tomorrow 20.4.2022 Spoke to Wessel, and he advised he would push. Wrote to Wessel midday, and he wrote back, “ I phoned the manager and made such a seen, She will phone me back. I will phone again.” Called Wessel 3x 20.4.2022 Anavida at Ram not available, left a message. 21.4.2022 Called Wessel 22.4.2022 Called Vodacom Shop 28.4.2022 Called Ram who referred me to Vodacom ********** Called Vodacom and spoke to Larushka, it will get looked into. Called Wessel at Vodacom shop – spoke to Moola Called Ria Moien who assured me that Mama was taking care of it. 1.5.2022 Nothing has happened to date. I have my new tenant moving in on Tuesday 3rd May, and need this package with boosters installed and working as part of my contract. I will sign up with another company if this is not delivered, installed and up and running by Wednesday. I think I have really played my part to try and stay loyal to Vodacom. I have sat a month in Melville, just waiting for your delivery. Please contact me urgently to arrange the set up, or to cancel me. Kind regards Susanne Schneider Cell ********** Mail: ***********

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