Vodacom shocking

Hi

My fiancé and I went to your gateway service centre Saturday around 12 to upgrade the 061 line. You had no iPhones in stock which is common by the way. We were advised to go to Istore upstairs. But we could do anything without proof of adress, hopped over to FNB and came back only to be told we must go back to the service centre because the credit score needed to be upped for the handset required ( iPhone Max 128 Gb)

So we went back got ticket C119 and were directed to a specific lady who explained that she has to log a call for the credit score increase request but that we should go to a service agent for assistance. We sat until our ticket C119 was called to counter 4.

We sat at counter 4 for 10 minutes no assistance until I asked for the manager who couldn’t find the service agent and so he called another service agent who said “I haven’t done anything wrong have I” and she left us immediately thereafter. The manager came back and I “****ped” him out until he called the lady who informed us about logging a call. She claimed she had logged the call and that it takes 48 hours and that she had informed us of this, which is a lie because she never informed us otherwise why would we wait to talk to a service agent if it takes 48 hours for the credit profile to be adjusted We found her rude and very unhelpful the service was pathetic and the experience shocking to say the lease????: 1. Nobody suggested to try and help to do the upgrade 2. THe upgrade is due now in July 2019 and no one contacted us to notify or heads up???? 3. I’m in JHB and my fiancé is in ingwavuma and they suggested we come back Tuesday???? 4. We spent an hour and left ;()&(&;& off to say the least. I suggested to my fiancé we port and terminate this contract and keep hers. I’m itching to do so so that your churn deteriorates them maybe you’ll wake up and smell the cofffee. 5. Can you honestly expecting me to go around promoting you to have a positive impact on your NPS? No!

Now I must wonder will this email reach someone and will it be addressed and at least a call to my fiancé ( she is the registered account holder) .... I think NOT

So I’ll just keep this and decide where else to share it