MM
Magon M
1 reviews | Active since Jan 2019
17 Jan 2019, 23:04
Vodacom shocking
Vodacom gave me a faulty iPhone XS and it’s been in for repairs 3 times and the phone is barely 3 months old and has only been used for 12 days when it first started giving me problems. All of this problems are technical that has to to with network. I got bad service from the call Centre, the vodashop, the sales agents all gave me bad service. The sales consultant signed on behalf of me for insurance. Insurance was never activated because she forged my signature. Did something happen to her? No! I got her in that same store today pretending that she doesn’t know me. Why mus vodacom be cheap like this? They gave me a faulty device, the thing has been given me endless problems and they don’t want to replace it. It is in for repairs for the 3rd time now. Not happy at all. Train your people, don’t be cheap (I pay my monthly installments on time) I deserve quality service and my monies worth. Paying for a device but not having the luxury of it. How does that work? Vodacom will sell you something to make money but when it gives you problems they are figuring out every way to inconvenience you. It’s like it’s not their problem when you’re without your mobile. I don’t care if it is Apple’s fault. I bought it from you. I could’ve gone to any other supplier but I chose you then you forge a signature and no apology , give me the run around, take my money but I don’t have the device. Customer care is definitely not a priority for them. I have first hand experience of that.
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Replies (3)
Vodacom's replyOfficial
18 Jan 2019, 07:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 07:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2019, 08:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 08:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
MM
Magon M's updateReviewer Update
31 Jan 2019, 20:48Vodacom thanks for contacting me (not)!!!!!! never received a call from you. Guess what! Vodacom is becoming a bad taste in my mouth. Today I find out after I couldn't connect to the internet that I have been connecting to the internet out of bundles and my bill is already on 8k. Crazy! I never even received a notification to say I have been connecting out of bundle. How is that my fault! I wasn't even aware this whole time that I don't have data bundles until I called customer care to check what is happening. I am NOT paying that bill. Vodacom your service is shocking!!!!
MM
Magon M's update31 Jan 2019, 20:48
Reviewer Update
Vodacom thanks for contacting me (not)!!!!!! never received a call from you. Guess what! Vodacom is becoming a bad taste in my mouth. Today I find out after I couldn't connect to the internet that I have been connecting to the internet out of bundles and my bill is already on 8k. Crazy! I never even received a notification to say I have been connecting out of bundle. How is that my fault! I wasn't even aware this whole time that I don't have data bundles until I called customer care to check what is happening. I am NOT paying that bill. Vodacom your service is shocking!!!!