VODACOM ****ty customer service

Vodacom has the worst service ever. A week ago I purchased 1G data for my ****le, I had no idea that the number was no longer in service as I didn't use it often, I went to cellucity in n1 city mall the following day only to be told with an attitude that if you don't use the number after 3 months or is recycled I then asked the guy so what happens to the data now? He says with an attitude well it's lost or you have to reverse it at your bank because it was done via cellphone banking. I then go to the bank stand in the queue just to be told that they cannot reverse it I have to go back to Vodacom. I then go to a different store as this arrogant idiot tells me that they are not vodacom. The lady calls customer service and they told her the money cannot be reversed nor can the data be sent to a different number. How is this possible if I have a reference number on my banking app? I am very disappointed as that is money lost and I had to spend additional money to buy a new SIM card and data to complete my varsity projects. Vodacom most pathetic company came across with the worst service.