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Iain G

1 reviews | Active since Jan 2020

19 Jan 2020, 11:14

Vodacom Shenanigans- again!

Without any warning or alternative, Vodacom has once again suspended their “For my town” offers. The Vodacom app “upgrade” that took place around New Year was in fact a DOWNGRADE. If you still have the old app, do NOT upgrade as you will lose all the special offers that they use to lure you in. There were reviews last year expressing the same issue, but no public response was given - only private. Why? I would love to say I am not looking to change providers, but after all these years the ongoing shenanigans to maintain revenue in the face of increasing government pressure to stop *********** the population are becoming wearisome. South Africa continues to have one of the highest costs of data in the world, and because of the poor infrastructure, the mobile data providers have an effective cartel. Real Competition does not exist in a South Africa.

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Replies (2)
Vodacom
Vodacom's reply20 Jan 2020, 08:34
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Feb 2020, 12:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised with regards to Just For You Offers,  Vodacom reserves the right to vary offers as deemed necessary.

Please select the link below to fami****ize yourself with the T&C's:

https://myvodacom.secure.vodacom.co.za/vodacom/terms/promotions/just-for-you-app Regards, Consumer Website Team

Best regards,