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Mogolodi L

1 reviews | Active since Jul 2016

18 Nov 2024, 08:36

Vodacom Shenanigans

So Vodacom has decided to hand me over to MDC, saying I owe them over 60k, for a contract that they(Vodacom) have declared as *****ulent. And they said they will close the account. All of a sudden I owe them, what nonsense is that? Why should I pay for the cellphones I did not take? Is that how you are now trying to make for callback money you have to pay? you are praying on customers now?

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Replies (3)
Vodacom
Vodacom's reply18 Nov 2024, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Nov 2024, 07:33
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today at 7:28am the feedback is as follows:


Vodacom account number I***

The account has been closed as per request with the Debt Collections Agency.

We have requested the ITC profile be updated as well. Regards Consumer Website Team

Best regards,

ML
Mogolodi L's update21 Nov 2024, 09:07
Reviewer Update
Thank you for your swift response in expediting this issue