Vodacom Shelly Centre is the worst!

So disappointed with the Vodacom shop in the Shelly Centre. I have never had a problem with the Vodacom shop at the South Coast Mall. I struggle to walk and cannot drive so I went to Shelly Centre every in hope that I would be able to resolve the problems with my cellphone. After an hour in the queue outside the shop and queue is not moving, I give up. Yesterday, I queued for an hour to get into the shop and was in another queue for over an hour. This time we had stools to sit on. I eventually saw the wonderful Linda. She is brilliant and assisted 3 other clients while she transferring data from my old phone to my new phone. I watched staff gong out on their lunch break. There was Linda and one other when she sad I would need to see someone else to complete the job. She said sit at John's desk because he will back soon and it would take 10-15 minutes, I had been there nearly 3 hours and I was exhausted but I could manage another 15 minutes. John came back with a client and went to another work station. I now need to get a lift to South Coast Mall so Vodacom can assist me. Linda at Shelly did 95% of the job. I was there for over 3 hours and could not face another hour! The Vodacom Shelly shop has always been bad news. It is either short staffed or it is not being managed. I suggest that the Vodacom at South Coast Mall ***** Linda and Vodacom either close Shelly Centre, increase staff or employ a good manager.