NM
Neels M

1 reviews | Active since Mar 2009

11 May 2021, 10:18

Vodacom sharing private information with ********.

So I have at no time given Vodacom permission to share my personal details, including my telephone number with anyone, yet today I have gotten the third call from some ******* company in Capetown claiming to operate on behalf of Vodacom, and which to my shock and horror had access to all the details pertaining to my Vodacom account. This is in contravention of the ECT act, yet Vodacom seems to think they are above the law. While I have no problems with the service or quality of the Vodacom network, I do have issues with this gross violation of my privacy and I demand that immediate action betaken to remove my telephone number from any and all marketing databases that Vodacom shares with other ******** from time to time, and I publicly now state that Vodacom does not have the right to share my information.

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Replies (1)
Vodacom
Vodacom's reply11 May 2021, 11:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team