SG
Suret G

1 reviews | Active since Nov 2018

19 Nov 2018, 06:45

Vodacom sharing other customers' personal information via email

After complaining for years and multiple emails and calls, this seems like the last resort. Vodacom, I am receiving on average 2 emails per month with other customers' invoices, statements, itemised billing and payment overdue letters. This is not acceptable as it contains personal information. I would also like to understand how my email address is logged against these accounts - do you have system issues? I have raised this probably since 4 years ago with no resolution.

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2018, 06:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Nov 2018, 11:46
Official
 Dear Suret 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team