AL
Andrew L

1 reviews | Active since Jul 2018

23 Jul 2018, 14:13

Vodacom, Sharazoo and Basbone - the "Unholy" Trinity of airtime *******

Wow, I finally got caught with plithing ****, these guys tell me I activated a R7/day service on my account through Vodacom. Vodacom are happy to debit my account and not reflect the debit on my invoice as I use airtime. They didn't confirm the subscription nor do they take any responsibility. When I called Sharazoo it is in fact not them but another 3rd party, who handled their local payments as the company is not even based in SA. I am a Vodacom customer and they are happy to deduct money from my account but cannot produce any proof that I agreed. Apparently I clicked on a link and by doing so agreed to the debit order. What a ****!!! They got me for 116 days so R784 off my airtime. I have checked my last couple invoices and it does not state any additional service to be deduction. I only picked it up when I didn't use my phone for 2 week. how do you know Vodacom know they are in the wrong? Easy, the call centre agent immediately offers you R154 free airtime.

I expect Vodacom to refund me and to take action against the other 2 for *****.

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Replies (3)
Vodacom
Vodacom's reply23 Jul 2018, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

AL
Andrew L's update25 Jul 2018, 14:55
Reviewer Update
Hi, Vodacom has called and agreed to do a full refund for the charges. They started charging me from the 31st March and I stopped them on Monday 23rd July. So in my books 114 Days (if they billed me on the 31st) x R7 per day = R798 refund expected. Let see what they credit to my account :-)
AL
Andrew L's update25 Jul 2018, 14:59
Reviewer Update
Refund has been received. Thanks Vodacom.