1 reviews | Active since Jul 2018
Vodacom, Sharazoo and Basbone - the "Unholy" Trinity of airtime *******
Wow, I finally got caught with plithing ****, these guys tell me I activated a R7/day service on my account through Vodacom. Vodacom are happy to debit my account and not reflect the debit on my invoice as I use airtime. They didn't confirm the subscription nor do they take any responsibility. When I called Sharazoo it is in fact not them but another 3rd party, who handled their local payments as the company is not even based in SA. I am a Vodacom customer and they are happy to deduct money from my account but cannot produce any proof that I agreed. Apparently I clicked on a link and by doing so agreed to the debit order. What a ****!!! They got me for 116 days so R784 off my airtime. I have checked my last couple invoices and it does not state any additional service to be deduction. I only picked it up when I didn't use my phone for 2 week. how do you know Vodacom know they are in the wrong? Easy, the call centre agent immediately offers you R154 free airtime.
I expect Vodacom to refund me and to take action against the other 2 for *****.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Andrew
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
Good Day Andrew
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
CJ
