MR
M R
1 reviews | Active since Jul 2012
18 Dec 2018, 18:05
Vodacom shameful customer service
I am writing this review on behalf of a subscriber living in Morgenzon MP who has been without cellphone reception for a week now. Nothing has been done by Vodacom to restore the connection. The Vodacom subscribers cannot do internet banking, make emergency calls for medical assistance, police or any other urgent business in this time before everything shuts down. This is a very small isolated town and the Vodacom subscribers have been left stranded. They cannot even phone Vodacom. This is really shameful support!
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Replies (2)
Vodacom's replyOfficial
19 Dec 2018, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2018, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2018, 09:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussed with the affected client, the query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussed with the affected client, the query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply19 Dec 2018, 09:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussed with the affected client, the query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussed with the affected client, the query has been resolved.
Regards
Vodacom Consumer Website Team