DW
Delene W

1 reviews | Active since Dec 2019

20 Feb 2021, 08:02

Vodacom shame on you

Vodacom will tell you they will help but their response to me was their feedback remains the same sorry. So in other words when i cancelled fibre the same day they installed it they still want me to pay cancellation fee of R16 000! I won't pay that amount of money to them so they cut my phone line too. On Facebook they pretend like they going to help by saying we sorry about your experience, do you have a sr number, i got hopeful and then they tell me we sorry but you owe that? Wow vodacom! Welldone on being the best ******** out there. There is no one who can help but i will NEVER GIVE YOU THAT MONEY. Hopefully one day i will see you in court! Don't even respond to by call? Well now ive changed my number and im with MTN. With MTN, its such a pleasure. You have a problem, they will answer. I hope VODACOM ****s so.eone who has the funds to take them down!

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2021, 11:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team