TK
Thembinkosi K
1 reviews | Active since Jan 2020
02 Jan 2020, 16:31
Vodacom Shakeup Dysfunctional
Hi my name is Thembinkosi and I would like to report the ********* service which is provided by Vodacom. Vodacom has introduced what is called “Vodacom shakeup summer” I just did the shakeup and this is my winning/outcome for today on the 02/01/2020 “ Vodacom ShakeUp Summer: You've won an entry into the draw on 02/12/2019 to win a holiday. Ref Number ***. Vodacom will contact the winner. T&Cs apply”
I’ve won to enter a draw on the 02/12/2019, I am not sure if Vodacom things their customer are fools or what. I feel undermined by this dysfunctional services they have introduced.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jan 2020, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2020, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TK
Thembinkosi K's updateReviewer Update
06 Jan 2020, 05:45Good day Vodacom team, no consultant has called me since I logged this concern, again I am interested to understand what will the consultant call me to say regarding my complain. I believe they must be an underlining benefit to Vodacom regarding this shakeup thing, hence we are taken for granted and I don’t even think people do even win. I’m even considering changing networks.
TK
Thembinkosi K's update06 Jan 2020, 05:45
Reviewer Update
Good day Vodacom team, no consultant has called me since I logged this concern, again I am interested to understand what will the consultant call me to say regarding my complain. I believe they must be an underlining benefit to Vodacom regarding this shakeup thing, hence we are taken for granted and I don’t even think people do even win. I’m even considering changing networks.
Vodacom's replyOfficial
27 Jan 2020, 10:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please fami****ize yourself with the T&C for the Summer Shake Up Summer:
https://myvodacom.secure.vodacom.co.za/vodacom/terms/promotions/shake-up-summer Regards, Consumer Website Team
https://myvodacom.secure.vodacom.co.za/vodacom/terms/promotions/shake-up-summer Regards, Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2020, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please fami****ize yourself with the T&C for the Summer Shake Up Summer:
https://myvodacom.secure.vodacom.co.za/vodacom/terms/promotions/shake-up-summer Regards, Consumer Website Team
https://myvodacom.secure.vodacom.co.za/vodacom/terms/promotions/shake-up-summer Regards, Consumer Website Team
Best regards,