TM
Thando M

1 reviews | Active since Dec 2020

23 Dec 2020, 17:18

Vodacom Shake Off Puzzle Prizes a Sham!!!!

After being an avid “shaker” I managed to get ALL the puzzle pieces needing 1 more piece to complete each puzzle. In other words, all the puzzles for all prizes were almost complete with the exception of the last remaining puzzle piece for each and everyone of them. I then had over 40 shakes including both Megashake and daily shakes. With all these shakes I realised that the last piece for each puzzle is not elusive, it just does not exist because it was not even put out in the system for it to be available as a shake. It’s just a money making scheme by Vodacom to get you to buy airtime, data, just4you bundles, etc. in order to accumulate the Vodabucks for the shakes knowing full well they make it impossible for you to get the last piece. Even if the argument was that they only let out ONE of the each of the final pieces for each prize then the ethical thing to do would be to state what the fixed odds are in you collecting all the puzzle pieces. So now half of the puzzles for the prices are going to expire today and I will have to restart those particular prizes making it inevitably impossible to complete the other half of the puzzles that are expiring later.

0
Replies (2)
Vodacom
Vodacom's reply24 Dec 2020, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Thando M's update24 Dec 2020, 10:50
Reviewer Update
No, I know that it is random and I know it’s system generated, but the system does not seem to possess the final pieces for the puzzles thus rendering it impossible to complete the puzzles. Which is cool. I’m just saying ethically call it what it is, a money making scheme rather than a loyalty programme. At this point I’m shaking to gather evidence to report you.