JK
Joe K
1 reviews | Active since Jul 2013
20 Nov 2019, 10:44
Vodacom Shake it up ****
Shake up is a ****!!!! After playing the shake it up App, it gave me the option to upgrade the data I won to 5Gb. I selected the upgrade option to find out how much it will cost and surprisingly it immediately informed me I had been upgraded to 5Gb for 7 days without a price being shown. It automatically deducted R159,00 off my airtime. I would not have approved that had I known how much it would be as I dont use that amount of data in 7 days. Why does Vodacom not adhere to the law and state the price of a product for the consumer to make an informed choice, or do they not care about their customers, probably the wrong question to ask of Vodacom.
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Replies (2)
Vodacom's replyOfficial
20 Nov 2019, 11:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Nov 2019, 11:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JK
Joe K's updateReviewer Update
20 Nov 2019, 13:09I re-tract my my statement. Vodacom contacted me and reimbursed my money and are looking into the Shake problem. Thank you once again.
JK
Joe K's update20 Nov 2019, 13:09
Reviewer Update
I re-tract my my statement. Vodacom contacted me and reimbursed my money and are looking into the Shake problem. Thank you once again.