CD
Carmelle D

1 reviews | Active since Nov 2017

07 Jan 2021, 16:13

VODACOM - SHAKE EVERYDAY - RIGGED - FAULTY

I truly believe that the Vodacom Shake Everyday is rigged. I collected every puzzle piece and only had 1 short for every puzzle (twice), so basically i collected all the puzzle pieces with 1 short and then they all expired and then I collected all the puzzles again with 1 short of each puzzle the second time and they all expired again on the 4th of January.

Every time I have 1 puzzle short for all the puzzles, and I shake everyday, BUYING MORE AIRTIME EVERYDAY, all it says is "YOU HAVE ALREADY COLLECTED THIS PUZZLE PIECE" until eventually all the puzzle pieces expire again.

I think it is totally unfair and rigged and Vodacom just wants you to keep buying airtime so that you can shake everyday with the hopes that you will complete at least ONE puzzle and that never happens.

I've been a Vodacom customer for about 20 years, bought my first sim card at the age of 6 and I have had the same number ever since then.

It is really sad if this is just a money making scheme on Vodacom's side because you get so excited when you start collecting all the puzzle pieces and end up buying so much airtime just to earn Vodabucks so that you can get extra shakes and then it tells you that "you have already collected this puzzle piece"

Total waste of money and time!!!

Vodacom should keep their word and allow you to collect the puzzle pieces once you have at least collected every puzzle piece and are short of 1 piece for each puzzle. Like really, NOT EVEN 1 puzzle after so may months. NO MAN!!!

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2021, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team